Frequently Asked Questions
Everything you need to know about our gourmet gifts and delivery.
How do you ensure the freshness of your food products?
At Regalo, we source our items daily and use temperature-controlled packaging for perishables to ensure every gift arrives in peak condition.
Can I customize a gift basket with specific dietary requirements?
Absolutely. We offer a variety of gluten-free, vegan, and nut-free options. You can use our 'Build Your Own' feature or contact our support team for a bespoke arrangement.
What is your shipping policy for perishable items?
To maintain quality, perishable items are shipped via expedited delivery (1-2 business days). We avoid shipping these items over weekends to prevent them from sitting in transit hubs.
What happens if my order arrives damaged?
Your satisfaction is our priority. If any item in your order is damaged or unsatisfactory, please contact us within 24 hours of delivery with a photo, and we will issue a replacement or refund immediately.
Do you offer international shipping?
Due to food safety regulations and customs restrictions, we currently only ship within the continental United States and Canada.
Can I include a personalized message with my gift?
Yes, every Regalo order includes a complimentary gift card. You can enter your personalized message at the checkout screen before finalizing your purchase.