Returns & Exchanges
At Regalo, we take pride in the quality of our gourmet products; however, due to the perishable nature of food, we can only accept returns on items that are damaged or defective upon arrival. Please contact our support team within 48 hours of delivery to initiate a claim for a refund or replacement.
Contact Support
Email our customer service team at [email protected] with your order number and a brief explanation of the issue.
Submit Documentation
Attach clear photographs of the damaged packaging or the defective food item to help us process your request quickly.
Review Process
Our quality assurance team will review your claim within 2 business days to verify the defect and approve the return or exchange.
Resolution
Once approved, we will issue a full refund to your original payment method or ship a fresh replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing